Thank you for choosing rmyt.lk. We want to ensure that our customers are completely satisfied with their purchase.
If you are not entirely satisfied with your subscription or purchase, we're here to help. This Refund Policy outlines the terms under which refunds may be granted.
1. Overview
Our platform offers powerful business management tools on a subscription basis. We offer a transparent cancellation and refund policy to ensure fairness to both our customers and our business operations.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Initial Subscription: If you are unsatisfied within the first 14 days of your initial subscription, you may request a full refund.
- Technical Issues: If you experience persistent technical issues that prevent you from using the core features of the platform, and our support team is unable to resolve them within a reasonable timeframe.
- Billing Errors: In the event of a duplicate charge or billing error on our part.
3. Cancellation Process
You can cancel your subscription at any time through your account billing settings or by contacting our support team. Cancellation will take effect at the end of your current paid billing cycle.
4. Non-Refundable Services
The following are generally non-refundable:
- Subscription renewals (unless canceled prior to the renewal date).
- Custom development, setup, or onboarding fees once the service has been rendered.
- Partial months of service after the initial 14-day period.
5. Refund Processing Time
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).
6. Contact Support
To request a refund or if you have questions about our policy, please contact our billing team at info@fourdiv.com with your account details and reason for the request.